Privacy Policy

First things first – your privacy is important to us. That might be the kind of thing all these notices say, but we mean it. You place your trust in us by using DropIn services, and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers' interest and are transparent about the processing of your personal data.

This document describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data (such as the right to object) and how to contact us. Please also read our Cookie Statement, which tells you how DropIn uses cookies and other similar technologies.

If you’ve used us before, you know that DropIn offers online Child CARE related services through our own websites and mobile apps, as well as other online platforms such as partners’ websites and social media. We’d like to point out that all the info you’re about to read generally applies to not one, not two, but all of these platforms.

In fact, this single privacy statement applies to any kind of customer info we collect through all of the above platforms or by any other means connected to these platforms, such as when you contact our customer service team by email.

If you're one of our business partners, check out our Privacy Statement for Business Partners to understand how personal data is further processed as part of the business relationship.

We might amend the Privacy Statement from time to time, so we recommend revisiting this page occasionally to make sure you know where you stand. If we make changes to the Privacy Statement which will have an impact on you (e.g. if we intend to process your personal data for other purposes than previously communicated), we'll notify you of these changes before the new activities begin.

And now, the sad but necessary part: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your next CHILD CARE through us.

Terms we use in this Privacy Statement

“CHILD CARE” refers to the various different child care services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the CHILD CARE Provider.

“CHILD CARE Provider” refers to the provider of Child Care Services (Day Care, Home Child Care ,Child Care Center)), and any other child care provider related service as from time to time available for CHILD CARE Reservation on the platform.

“CHILD CARE Service” refers to the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by DropIn in regards to various products and services as from time to time made available by CHILD CARE Providers on the platform.

“CHILD CARE Reservation” refers to the order, purchase, payment, booking, or reservation of a CHILD CARE.

What kind of personal data does DropIn collect?

We can’t help you book the perfect CHILD CARE without information, so when you use our services there are certain things we ask for. This is typically routine info – your name, preferred contact details, the names of the people traveling with you, and your payment info. You might also decide to submit additional info related to your upcoming CHILD CARE (e.g. your anticipated arrival time).

In addition to this, we also collect info from the computer, phone, tablet, or other device you use to access our services. This includes the IP address, the browser used, and your language settings. There are also situations when we receive info about you from others or automatically collect other info.

This is just a general overview. If you’d like to learn more about the info we collect, we go into more detail below.

Read more about the personal data we collect

Why does DropIn collect and use your personal data?

The main reason we ask for personal details is to help you organize your online CHILD CARE Reservations and ensure you get the best possible service.

We also use your personal data to contact you about the latest deals, special offers, and other products or services we think you might be interested in. There are other uses, too. If you’d like to find out what they are, read on for a more detailed explanation.

Read more about why DropIn collects your data

How does DropIn share your data with third parties?

There are different parties integrated into DropIn’s services, in various ways and for various reasons. The primary reason we share your data is to provide the CHILD CARE Provider with the relevant info to complete your CHILD CARE Reservation.

We also involve other parties to provide you DropIn services. This includes, for example, financial institutions, advertisers, subsidiaries of the DropIn corporate group, and other affiliates of the DROPIN INC corporate group. In some cases, if we’re required by law, we might share your data with governmental or other authorities.

We’ll go into more detail about how the info you share with us is used and exchanged with these parties below. Read more

Read more about how data is shared with third parties

How is your personal data shared within the DROPIN INC corporate group?

DropIn is part of the DROPIN INC corporate group. Read on to learn how your data may be shared within the DROPIN INC corporate group.

Read more about data within DROPIN INC

How does DropIn process communications that you and your CHILD CARE Provider may send via DropIn?

DropIn can help you and CHILD CARE Providers exchange info or requests about services and existing CHILD CARE Reservations through the DropIn platform. To find out more about how DropIn receives and handles these communications, read on here.

Read more about how these communications are processed

How does DropIn make use of mobile devices?

We offer free apps that we also collect and process personal data through. This works in a similar way to our website, but they also allow you to benefit from the location services available on your mobile device(s).

Read more about how we use data from mobile devices

How does DropIn make use of social media?

The use of social media may be integrated into DropIn services in various ways. These will involve us collecting some of your personal data, or the social media provider receiving some of your info. If you’d like to learn more about how this info is used and exchanged, read on.

Read more about how we use social media data

What security and retention procedures does DropIn put in place to safeguard your personal data?

We’ve implemented a range of procedures to prevent unauthorized access to and the misuse of personal data that we process.

Read more about security and retention procedures

How does DropIn treat personal data belonging to children?

Unless indicated otherwise, DropIn is a service you’re only allowed to use if over you’re older than 16. We only process info about children with the consent of their parents or legal guardians or when the info is provided for use by the parents or legal guardians. Read more

Read more about the personal data of under 16s

How can you control the personal data you’ve given to DropIn?

You have the right to review the personal data we keep about you at any time. You can request access to or deletion of your personal data by submitting this form. If you want to find out more about your rights to control your personal data, read on.

Read more about how you can control your personal data

Who is responsible for the processing of personal data on the DropIn website and apps?

DropIN INC located in State of Delaware controls the processing of personal data for the provision of its services. That includes its websites and mobile apps, except for some exceptions that are clarified in this privacy statement.

Read more about DropIN INC ‘s responsibility for personal data

Country-specific provisions

Depending on the law that applies to you, we might be required to provide some additional info. If you'd like to learn more, continue reading.

Read more about country-specific provisions

What kind of personal data does DropIn collect?

Depending on the law that applies to you, we might be required to provide some additional info. If you'd like to learn more, continue reading.

Personal data you give to us.

DropIn collects and uses the info you provide us. When you make a CHILD CARE Reservation, you are (at a minimum) asked for your name and email address.

Depending on the CHILD CARE Reservation, we might also ask for your home address, phone number, payment info, date of birth, the names of Children on the DropIn Booking and any preferences (e.g. meal preferences, mobility restrictions) you have for your CHILD CARE.

If you need to get in touch with our customer service team, contact your CHILD CARE Provider through us, or reach out to us in a different way (e.g. social media), we’ll collect info from you there, too. This applies whether you’re contacting us with feedback or asking for help using our services.

You might also be invited to write reviews to help inform others about the experiences you had on your CHILD CARE. When you write a review on the DropIn platform, we’ll collect any info you’ve included, along with your display name and avatar (if you choose one).

There are other instances where you’ll provide us with info, as well. For example, if you’re browsing with your mobile device, you can decide to allow DropIn to see your current location or grant us access to your contacts. This helps us give you the best possible service and experience by, for example, showing you our city guides, suggesting restaurants and attractions close to your location, or making other recommendations.

If you create a user account, we’ll also store your personal settings, uploaded photos, and reviews of previous bookings. This saved data can be used to help you plan and manage future CHILD CARE Reservations or benefit from other features only available to account holders, such as incentives or other benefits.

We may offer you referral programs or sweepstakes. Participating in these will involve providing us with relevant personal data.

Personal data you give us about others.

Of course, you might not just be making a CHILD CARE Reservation for yourself. You might be taking a CHILD CARE with other people or making a reservation on someone else’s behalf. In both scenarios, you’ll provide their details as part of the CHILD CARE Reservation.

If you have a DropIn for Business account, you can also keep an address book to make it easier to plan and manage business travel arrangements for others.

In some cases, you might use DropIn to share info with others. This can take the form of sharing a wish list or participating in a referral program, as described when you use the relevant feature.

At this point, we have to make it clear that it’s your responsibility to ensure that the person or people you provide personal data about are aware that you’ve done so and that they’ve understood and accepted how DropIn uses their info (as described in this Privacy Statement).

Personal data we collect automatically.

Whether or not you end up making a CHILD CARE Reservation, when you visit our websites or apps, we automatically collect certain info. This includes your IP address, the date and time you accessed our services, the hardware, software, or internet browser you used, and info about your computer’s operating system like application versions and your language settings. We also collect information about clicks and which pages were shown to you.

If you’re using a mobile device, we collect data that identifies the device, as well as data about your device-specific settings and characteristics, app crashes, and other system activity. When you make a CHILD CARE Reservation using this kind of device, our system registers how you made your reservation (on which website), and/or which site you came from when you entered the DropIn website or app.

Personal data we receive from other sources.

It’s not just the things you tell us, though – we may also receive info about you from other sources. These include business partners, such as affiliate partners, subsidiaries of the DropIn corporate group, other affiliates of the DROPIN INC corporate group, and other independent third parties.

Anything we receive from these partners may be combined with info provided by you. For example, DropIn CHILD CARE Reservation services aren’t only made available via DropIn and the DropIn apps, but are also integrated into services of affiliate partners you can find online. When you use any of these services, you provide the reservation details to our business partners who then forward your details to us.

We also integrate with third party service providers to facilitate payments between you and CHILD CARE Providers. These service providers share payment information, so we can administer and handle your CHILD CARE Reservation, making sure everything goes as smoothly as possible for you.

We also collect info when we receive a complaint about you from a CHILD CARE Provider (e.g. in the case of misconduct).

Another way we might receive data about you is through the communication services integrated into our platforms. These communication services offer you a way to contact the CHILD CARE Provider you’ve booked with to discuss your stay. In some cases, we receive metadata about these communication activities (e.g. who you are, where you called from, and the date and length of the call).

We may also receive info about you in order to show you more relevant ads, such as the additional cookie data DropIn social media partners make available to us. Please read the section Why does DropIn collect and use your personal data? for more info.

When you link your DropIn user account to a social media account, you might exchange data between DropIn and that social media provider. You can always choose not to share that data.

CHILD CARE Providers may share info about you with DropIn, too. This could happen if you have support questions about a pending CHILD CARE Reservation, or if disputes or other issues arise about a CHILD CARE Reservation.

Why does DropIn collect and use your personal data?

We use the info collected about you for various purposes. Your personal data may be used in the following ways:

CHILD CARE Reservations: First and foremost, we use your personal data to complete and administer your online CHILD CARE Reservation, which is essential for what we do. This includes sending you communications that relate to your CHILD CARE Reservation, such as confirmations, modifications, and reminders.

Customer service: We provide i customer service and are here to help 24/7. Sharing relevant details such as reservation info or info about your user account with our global customer service staff allows us to respond when you need us. This includes helping you to contact the right CHILD CARE Provider and responding to any questions you might have about your CHILD CARE Reservation (or any other questions, for that matter).

Account facilities: DropIn users can create an account on our website or apps. We use the info you give us to administer this account, enabling you to do a number of useful things. You can manage your CHILD CARE Reservations, take advantage of special offers, make future CHILD CARE Reservations easily, and manage your personal settings.

Managing personal settings lets you keep and share lists, share photos, view previously searched CHILD CARE Services, and check other travel-related info you've provided. You can also see any reviews you’ve written.

If you want, you can share certain info as part of your user account by creating a public profile under your own first name or a screen name you choose.

If you’re a DropIn for Business account holder, you can also save contact details under that account, manage business reservations, and link other account holders to the same DropIn for Business account.

Online groups: We might give account holders the chance to connect and interact with each other through online groups or forums.

Marketing activities: We use your information for marketing activities. These activities include:

Using your contact info to send you regular news about travel-related products and services. You can unsubscribe from email marketing communications quickly, easily, and anytime. All you need to do is click the “Unsubscribe” link included in each newsletter or other communication.

Based on your info, individualized offers might be shown to you on the DropIn website, on mobile apps, or on third-party websites/apps (including social media sites), and the content of the site displayed to you might be personalized. These could be offers that you can book directly on the DropIn website, on co-branded sites, or other third-party offers or products we think you might find interesting.

When you participate in other promotional activities (e.g. sweepstakes, referral programs, or competitions), relevant info will be used to administer these promotions.

Communicating with you: There might be other times when we get in touch, including by email, mail, phone, or text. Which method we choose depends on the contact info you previously shared.

We process the communications you send to us. There could be a number of reasons for this, including:

Responding to and handling any requests you or your booked CHILD CARE Provider have made. DropIn also offers customers and CHILD CARE Providers various ways to exchange info, requests, and comments about CHILD CARE Providers and existing CHILD CARE Reservations via DropIn. For more info, read the section titled “How does DropIn process communications that you and your booked CHILD CARE Provider may send through DropIn?.”

If you haven't finalized a CHILD CARE Reservation online, we can contact you with a reminder to continue with your reservation. We believe this additional service benefits you because it allows you to carry on with a CHILD CARE Reservation without having to search for CHILD CARE Providers or enter your reservation details again.

When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with DropIn or the CHILD CARE Provider.

We also send you other material related to your CHILD CARE Reservations, such as how to contact DropIn if you need assistance while you’re away, and information that we feel might be useful to you in planning or making the most of your CHILD CARE. We might also send you material related to upcoming CHILD CARE Reservations or a summary of previous CHILD CARE Reservations you made through DropIn.

Even if you don’t have an upcoming CHILD CARE Reservation, we may still need to send you other administrative messages, which could include security alerts.

Market research: We sometimes invite our customers to take part in market research. Review the info that accompanies this kind of invitation to understand what personal data will be collected and how it’s used.

Improving our services: We also use personal data for analytical purposes and product improvement. This is part of our commitment to improving our services and enhancing the user experience.

In this case, we use data for testing and troubleshooting purposes, as well as generating statistics about our business. The main goal here is to get insights into how our services perform, how they’re used, and ultimately to optimize and customize our website and apps, making them easier and more meaningful to use. We strive to use pseudonyms for this analytical work as much as possible.

Customer reviews and other destination-related info: During and after your CHILD CARE, we might invite you to submit a review. We can also make it possible for the people you’re traveling with or whom you booked a reservation for to do this instead. This invite asks for info about the CHILD CARE Provider or the destination.

If you have a DropIn account, you can choose to display a screen name next to your review instead of your real name ,or even submit the review anonymously. If you’d like to set a screen name, you can do so in your account settings. Adding an avatar is also possible.

By completing a review, you’re agreeing that it can be displayed (as described in detail in our Terms and Conditions) on, for example, the relevant CHILD CARE Provider info page on our websites, on our mobile apps, on our social media accounts and social media apps, or on the online platform of the relevant CHILD CARE Provider or business partner’s website. This is to inform other travelers about the quality of the CHILD CARE Service you used, the destination you have chosen, or any other experiences you choose to share.

Call monitoring: When you make calls to our customer service team, DropIn uses an automated telephone number detection system to match your telephone number to your existing reservations. This helps save time for both you and our customer service staff. However, our customer service staff may still ask for authentication, which helps to keep your reservation details confidential.

During calls with our customer service team, live listening might be carried out or calls might be recorded for quality control and training purposes. This includes the use of the recordings for handling of complaints, legal claims, and fraud detection.

Not all calls are recorded. Recordings are kept for a limited amount of time before being automatically deleted. An exception to this rule is when DropIn has a legitimate need to keep the recordings longer for fraud investigation or legal purposes.

Promotion of a safe and trustworthy service: To create a trustworthy environment for you, the people you bring with you on your CHILD CARE, DropIn’s business partners, and our CHILD CARE Providers, we might use personal data to detect and prevent fraud and other illegal or unwanted activities.

Similarly, we might use personal data for risk assessment and security purposes, including the authentication of users and reservations. When we do this we may have to stop or put certain CHILD CARE Reservations on hold until we finish our assessment.

Legal purposes: Finally, in certain cases, we may need to use your info to handle and resolve legal disputes, for regulatory investigations and compliance to enforce the DropIn online reservation service terms of use, or to comply with legal requests from law enforcement.

Providing your personal data to DropIn is voluntary. However, we may only be able to provide you with certain services if we can only collect some personal data. For example, we can’t process your CHILD CARE Reservation if we don’t collect your name and contact details.

If we use automation to process personal data that produces legal effects or significantly affects you, we’ll always implement the measures required to safeguard your rights and freedoms. This includes the right to obtain human intervention.

To process your personal data as described above, we rely on the following legal bases:

As applicable, for purpose A and B, DropIn relies on the legal basis that the processing of personal data is necessary for the performance of a contract, specifically to finalize and administer your CHILD CARE Reservation.

If the required personal data isn’t provided, DropIn can’t finalize the CHILD CARE Reservation, nor can we provide customer service. In view of purposes C to L, DropIn relies on its legitimate commercial business interest to provide its services, prevent fraud, and improve our services (as set out more specifically under C to L).

When using personal data to serve DropIn’s or a third party's legitimate interest, DropIn will always balance your rights and interests in the protection of your personal data against DropIn’s rights and interests or those of the third party. For purpose M, DropIn also relies, where applicable, on compliance with legal obligations (such as legal law enforcement requests).

Finally, when required under law, DropIn will obtain your consent prior to processing your personal data, including for email marketing purposes or as otherwise required by law.

If you wish to object to the processing set out under C to L and no opt-out mechanism is available to you directly (for example, in your account settings), contact us at [email protected]

How does DropIn share your data with third parties?

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

The CHILD CARE Provider You Booked: In order to complete your CHILD CARE Reservation, we transfer relevant reservation details to the CHILD CARE Provider you've booked. This is one of the most essential things we do for you.

Depending on the CHILD CARE Reservation and CHILD CARE Provider, the details we share can include your name, contact and payment details, the names of the people accompanying you, and any other info or preferences you specified when you made your CHILD CARE Reservation.

In certain cases, we also provide some additional historical info about you to the CHILD CARE Provider. This includes whether you’ve already booked with them in the past, the number of completed bookings you’ve made with DropIn, a confirmation that no misconduct has been reported about you, the percentage of bookings you’ve canceled in the past, or whether you’ve given reviews about past bookings.

If you have a question about your CHILD CARE, we may contact the CHILD CARE Provider to handle your request. Unless payment is made during the booking process through the DropIn website, we’ll forward your credit card details to the booked CHILD CARE Provider for handling (assuming you provide us those details).

In cases of CHILD CARE Reservation-related disputes, we may provide the CHILD CARE Provider with your contact details, including your email address and info about the CHILD CARE Reservation process needed to handle the dispute. This may include a copy of your reservation confirmation as proof that a CHILD CARE Reservation was actually made.

Sometimes, at the direction of the CHILD CARE Provider, we’ll need to share your personal data with parties related to the CHILD CARE Provider to finalize and administer your reservation. These parties might include other entities of a hotel group or service providers who are handling the data on the CHILD CARE Provider’s behalf.

Your local DropIn office: To support the use of DropIn services, your details may be shared with subsidiaries of the DropIn corporate group, including for customer service. To find out more about the DropIn corporate group, visit About DropIn.

Third-party service providers: We use service providers outside of the DropIn corporate group to support us in providing our services. These include:

Customer support

Market research

Fraud detection and prevention (including anti-fraud screening)

Payment

We use third parties to process payments, handle chargebacks or provide billing collection services. When a chargeback is requested for your CHILD CARE Reservation, either by you or the holder of the credit card used to make the reservation, we’ll need to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This could also include a copy of your reservation confirmation or the IP address used to make your reservation. We might share information with relevant financial institutions if we consider it strictly necessary for fraud detection and prevention purposes.

Marketing services

We share personal data with advertising partners, including your email address, as part of marketing DropIn services via third parties to ensure that relevant ads are shown to the right audience. We use techniques like hashing to enable the matching of your email address with an existing customer database so that your email address can’t be used for other purposes. For info about other personalized ads and your choices, read our Cookie Statement.

Advertising partners

We use advertising partners like metasearch providers to allow you to compare our offers with the offers of others. When you make a reservation on DropIn after using an advertising partner, we’ll send the details of the reservation that you made on DropIn to that partner.

All service providers are required to continue to safeguard your personal data adequately.

Competent Authorities: We disclose personal data to law enforcement to the extent required by law or strictly necessary for the prevention, detection, or prosecution of criminal acts and fraud, or if we’re legally obliged to do so otherwise. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

Business partners: We work with many business partners around the world. These business partners distribute or advertise the DropIn services, including the services and products of our CHILD CARE Providers.

When you make a reservation on one of our business partners’ websites or apps, certain personal data that you give them, such as your name and email address, address, payment details, and other relevant info will be forwarded to us to finalize and manage your CHILD CARE Reservation.

If customer service is provided by the business partner, DropIn will share relevant reservation details with them (as and when needed) to provide you with appropriate and efficient support.

When you make a reservation through one of our business partners’ websites, the business partners can receive certain parts of your personal data related to the specific reservation and your interactions on these partner websites. This is for their commercial purposes.

When you make a reservation on a business partner’s website, take the time to read their privacy notice if you’d like to understand how they process your personal data.

For fraud detection and prevention purposes, we may also exchange info about our users with business partners, but only when strictly necessary

Partner Offer: We may enable you to book using Partner Offer, which means your reservation is facilitated by a CHILD CARE Provider separate from the booked accommodation. As part of the reservation process, we’ll need to share some relevant personal data with this CHILD CARE Provider.

If Partner Offer is used, review the info provided in the booking process or check your reservation confirmation for more info about the CHILD CARE Provider and how your personal data is further processed by them.

The DROPIN INC corporate group: Read about how we share your personal data with the DROPIN INC corporate group.

The transmission of personal data as described in this Privacy Statement may include overseas transfers of personal data to countries whose data protection laws aren’t as comprehensive as those of the countries within the European Union.

Where required by European law, we’ll only transfer personal data to recipients that offer an adequate level of data protection. In these situations, as may be required, we make contractual arrangements to ensure that your personal data is still protected in line with European standards. You can ask to see a copy of these contractual agreements by contacting us at [email protected]

How is your personal data shared within the DROPIN INC corporate group?

DropIn is part of the DROPIN INC corporate group.

We may receive personal data about you from other companies in the DROPIN INC corporate group or share your personal data with them for the following purposes:

To provide services (including to make, administer, and manage reservations or handle payments)

To provide customer service

To detect, prevent, and investigate fraudulence or other illegal activities and data breaches

For analytical and product improvement purposes

To send you personalized offers or marketing with your consent, or as otherwise permitted by applicable law

For hosting, technical support, overall maintenance, and maintaining security of such shared data

To ensure compliance with applicable laws

As applicable and unless indicated otherwise, for purposes A to F, DropIn relies on its legitimate interest to share and receive personal data. For purpose G, DropIn relies, where applicable, on compliance with legal obligations (such as legal law enforcement requests).

All companies within the DROPIN INC group of companies may need to exchange personal customer data to ensure all users are protected from fraudulent activities on its online platforms.

How is your personal data shared and further processed for ground transportation services?

How does DropIn process communications that you and your booked CHILD CARE Provider may send via DropIn?

DropIn can offer you and CHILD CARE Providers various ways to communicate about the CHILD CARE Services and existing CHILD CARE Reservations by directing communications via DropIn. This also allows you and your CHILD CARE Provider to contact DropIn with questions about your CHILD CARE Reservation through the website, our apps, and the other channels that we provide.

DropIn accesses communications and may use automated systems to review, scan, and analyze communications for the following reasons:

Security purposes

Fraud prevention

Compliance with legal and regulatory requirements

Investigations of potential misconduct

Product development and improvement

Research

Customer engagement (including to provide you info and offers that we believe might interest you)

Customer or technical support

We reserve the right to review or block the delivery of communications that we, at our sole discretion, believe might contain malicious content or spam, or pose a risk to you, CHILD CARE Providers, DropIn, or others.

All communications sent or received using DropIn communication tools will be received and stored by DropIn. Business partners (through whose platforms you make a reservation) and CHILD CARE Providers might also choose to communicate with you directly by email or other channels that DropIn doesn’t control.

How does DropIn make use of mobile devices?

We offer free apps for a range of different mobile devices, as well as versions of our regular website that are optimized for browsing on a phone and tablet.

These apps and mobile websites process the personal details you give us in a similar way that our website does. They also allow you to use location services to find CHILD CARE Services nearby, if you want.

With your consent, we may send you push notifications with information about your CHILD CARE Reservation. You can also grant us access to your location data or contact details in order to provide services you request. If you upload pictures to our platform, these pictures may include location info (known as metadata) as well. Read your mobile device’s instructions to understand how to change your settings and control the sharing of this type of data.

In order to optimize our services and marketing activities, and to make sure we give you a consistent user experience, we use something known as “cross-device tracking.” This can be done with or without the use of cookies. For more general info about cookies and other similar technologies, see our Cookie statement.

With cross-device tracking, DropIn is able to track user behavior across multiple devices. As part of cross-device tracking, we may combine data collected from a particular browser or mobile device with data from another computer or device that’s linked to it.

To optimize the content of the DropIn newsletter, we combine searches and reservations made from different computers and devices. You can unsubscribe from the DropIn newsletter anytime.

Personalized ads shown to you on other websites or in apps, can be offered based on your activities on linked computers and devices. By changing the cookie settings on your device (see our Cookie statement under “What are your choices?”), you can change your cross-device tracking settings for advertisement purposes. You should know that logging out of your DropIn account doesn’t mean that you will no longer receive personalized ads.

How does DropIn make use of social media?

At DropIn, we use social media in different ways. We use it to facilitate the use of online reservation services, to promote our CHILD CARE Providers’ travel-related products and services, and to advertise, improve, and facilitate our own services.

The use of social media features can result in the exchange of personal data between DropIn and the social media service provider, as described below. You’re free to not use any of the social media features available to you.

Sign in with your social media account. We offer you the opportunity to sign in to a DropIn user account with one of your social media accounts. We do this to reduce the need for you to remember different usernames and passwords for different online services.

After signing in once, you’ll always be able to use your social media account to sign in to your DropIn account. You can decouple your DropIn user account from your chosen social media account anytime you want.

Integration of social media plugins: We’ve also integrated social media plugins into DropIn website and apps. This means that when you click one of the buttons (e.g. Facebook’s “Like” button), certain info is shared with these social media providers.

If you’re logged-in to your social media account at the same time, your social media provider may relate this info to your social media account. Depending on your settings, they might also display these actions on your social media profile to others in your network.

Other social media services and features. We may integrate other social media services (e.g. social media messaging) for you to interact with DropIn or your contacts about our services.

We may maintain social media accounts and offer apps on several social media sites. Whenever you connect with DropIn through social media, your social media service provider may allow you to share info with us.

If you choose to share, you will generally be told by your social media provider which information will be shared. For example, when you sign in to a DropIn user account using your social media account, certain info may be shared with DropIn, including your email address, age, or profile pictures saved to your social media account, depending on what you authorize.

When you register with a DropIn social media app or connect to a social media messaging service without a DropIn user account, the info you choose to share with us may include the basic info available in your social media profile, including your email, status updates, and a list of your contacts.

We’ll use this info to help provide you with the service you requested, for example, to forward a message you want to send to your contacts or to create a personalized user experience on the app or our websites. It means that—if you want us to—we can customize our services to fit your needs, connecting you and your friends to the best travel destinations, as well as analyzing and enhancing our travel-related services.

Your social media provider will be able to tell you more about how they use and process your data when you connect to DropIn through them. This can include combining the personal data they collect when you use DropIn through them with info they collect when you use other online platforms also linked to your social media account.

If you decide to connect using your Facebook or Google account, review the following links for info about how these parties use data they receive: Facebook and Google.

What security and retention procedures does DropIn put in place to safeguard your personal data?

We observe reasonable procedures to prevent unauthorized access to and the misuse of personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are allowed to access personal data in the course of their work.

We’ll keep your personal data for as long as we think necessary to enable you to use our services or to provide our services to you (including maintaining your DropIn user account, if you have one), to comply with applicable laws, to resolve any disputes, and to otherwise allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we keep about you is covered by this Privacy Statement.

For added protection, we strongly recommend setting up two-factor authentication for your DropIn account. This adds an extra authentication step to make sure anyone who gets ahold of your username and password (e.g. through phishing or social engineering) won’t be able to access your account. You can set this up in the Security section of your account settings.

How does DropIn treat personal data belonging to children?

Our services aren’t intended for children under 16, and the data children we colect is based on the consent given by parent or gardian here and in term and conditions

If we find out that we processed info of a child under 16 without the valid consent of a parent or guardian, we reserve the right to delete it.

How can you control the personal data you’ve given to DropIn?

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

You can ask us for a copy of the personal data we hold about you.

You can inform us of any changes to your personal data or ask us to correct any of the personal data we hold about you. As explained below, you can make some of these changes yourself when you have a user account.

In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways that we use your personal data.

In certain situations, you can also ask us to send the personal data you've given us to a third party.

Where we use your personal data on the basis of your consent, you’re entitled to withdraw that consent at any time, subject to applicable law.

Where we process your personal data based on legitimate interest or the public interest, you have the right to object to that use of your personal data at any time, subject to applicable law.

We rely on you to make sure that your personal info is complete, accurate, and current. Let us know about any changes to or inaccuracies in your personal info as soon as possible.

If you have a DropIn user account, you can access a lot of your personal data through our website or apps. You’ll generally find the option to add, update, or remove info we have about you in your account settings.

If any of the personal data we have about you isn’t accessible through our website or apps, you can send us a request, which won’t cost you anything.

If you want to exercise your right of access or erasure, all you need to do is complete and submit the Data Subject Request for DropIn Customers form. For any requests relating to this Privacy Statement, to exercise any of your other rights, or if you have a complaint, contact our Data Protection Officer at [email protected] You can also contact your local data protection authority.

If you want to object to your personal data being processed on the basis of legitimate interest and there’s no option to opt out directly, contact us at [email protected]

Who is responsible for the processing of personal data via DropIn and how to contact us?

DropIn B.V. controls the processing of personal data as described in this Privacy Statement, except where explicitly stated otherwise. DropIN INC. is a private limited liability company incorporated under the laws of the Delaware State

If you have any questions about this Privacy Statement or our processing of your personal data, contact our Data Protection Officer at [email protected] and we’ll get back to you as soon as possible.

For questions about a reservation, contact our customer service team through the customer service contact page.

Requests from law enforcement should be submitted using the Law Enforcement process.

Country-specific provisions

Depending on the law that applies to you, we may be required to provide some additional info. Review the list below to find any additional info relevant to your situation.

For California residents – California law

This section supplements our Privacy Statement and only applies if you live in the state of California. Where applicable, it describes how we use and process your personal info (the term used under the law) and explains your particular rights under California law.

We describe below the personal information we collect about you, including by identifying specific categories of information:

Identifiers (e.g., your name, account number, email address, IP address)

Financial, medical, or health insurance information (e.g., your bank account number, payment card number, medical information if provided by you or on your behalf)

Characteristics of protected classifications under California or federal law (e.g. your gender, religion, sexual orientation)

Commercial information (e.g., your purchase information)

Internet or other electronic network activity information (e.g., information about your website or app usage)

Geolocation data (e.g., your physical location)

Visual information (e.g., any photographs you upload on your account)

Inferences (e.g., analytics and preferences)

Professional or employment-related information (e.g., employer and business travel details)

f you want more info about the categories of sources from which we obtain personal info, the specific types of personal info we collect, or the purposes for which we collect them, read the sections of our Privacy Statement titled “What kind of personal data does DropIn collect?” and “Why does DropIn collect and use your personal data?”

To learn more about the receipt of personal info from and the sharing of personal info with business partners, read the sections “What kind of personal data does DropIn collect?” and “How does DropIn share your data with third parties?”

We may share certain parts of your personal info with third parties, which under Californian law can be treated as a "sale" of information. This may include info related to Identifiers, Commercial information, Geolocation data, Internet activity, and Inferences, as described above. We may also share your personal info listed above in A–I for “business purposes,” such as to service providers who assist us with securing our services, for payment purposes, customer support services, delivering marketing messages, or advertisements. For more details, including the recipients of your personal info, check out the “What kind of personal data does DropIn collect?” and “How does DropIn share your data with third parties?” sections of our Privacy Statement.

California law provides you with certain rights, including the right to access specific pieces of personal info, to learn about how we process personal info including disclosure or sale of personal info, to request deletion of personal info, to opt out of “sales,” and to not be denied goods or services for exercising these rights.

You may exercise your right to opt out of “sales” by clicking on this link and following the instructions: https://www.DropIn/content/ccpa.html

To exercise your right to request access to or the deletion of your personal info under California law, fill out our Data Subject Request for DropIn Customers form. To otherwise exercise these or any of your other rights under California law, or to contact us with questions and concerns about this privacy notice and our practices, contact us at [email protected] with the subject line: “California Resident Privacy Rights – Request.”

If you’re an authorized agent seeking to exercise rights on behalf of a California consumer, contact us at the email above and attach a copy of the consumer’s written authorization designating you as their agent. We may need to verify your identity before completing your rights request by, for example, requesting info about your previous CHILD CARE Reservations with us.

DropIn’s services are not directed at children under the age of 16. Therefore, DropIn doesn’t knowingly sell the personal info of minors under the age of 16 years without appropriate consent, as required under the California Consumer Privacy Act (CCPA).

DropIn has compiled the following statistics about the receipt and handling of requests identified as being submitted under the CCPA by consumers from California for the period between January 1, 2020 and June 22, 2020:

Number of “requests to know” that DropIn received, complied with (wholly or in part), or denied: 3

Number of “requests to delete” that DropIn received, complied with (wholly or in part), or denied: 13

Number of “requests to opt out of sales” that DropIn complied with (wholly or in part), or denied: 6,960

Average number of days taken by DropIn to substantially respond to requests to know, delete, or opt out: 7.6

Cookie statement

Whenever you use our online services or apps, we use cookies and other online tracking technologies (which we’ll also refer to as “cookies” for the purpose of this Cookie Statement).

Cookies can be used in various ways, including to make the DropIn website work, analyze traffic, or for advertising purposes.

Read below to learn more about what a “cookie” is, how they’re used, and what your choices are.

What are cookies and other online tracking technologies?

How are cookies used?

What are your choices?

What are cookies and online tracking technologies?

A web browser cookie is a small text file that websites place on your computer’s or mobile device’s web browser.

These cookies store info about the content you view and interact with to remember your preferences and settings or analyze how you use online services.

Cookies are divided into “first party” and “third party”:

First party cookies are the cookies served by the owner of the domain. In our case, that’s DropIn. Any cookie we place ourselves is a “first-party cookie.”

Third-party cookies are cookies placed on our domains by trusted partners that we’ve allowed to do so. These can be social media partners, advertising partners, security providers, and more.

And they can be either “session cookies” or “permanent cookies”:

Session cookies only exist until you close your browser, ending what’s called your “session.” Then they’re deleted.

Permanent cookies have a range of lifespans and stay on your device after the browser is closed. On the DropIn platform, we try to only serve permanent cookies (or allow permanent cookies to be served by third parties) that have a limited lifespan. However, for security reasons or in other exceptional circumstances, sometimes we may need to give a cookie a longer lifespan.

Web browser cookies may store info such as your IP address or other identifiers, your browser type, and info about the content you view and interact with on digital services. By storing this info, web browser cookies can remember your preferences and settings for online services and analyze how you use them.

Along with cookies, we also use tracking technologies that are very similar. Our website, emails, and mobile apps may contain small transparent image files or lines of code that record how you interact with them. These include “web beacons,” “scripts,” “tracking URLs,” or “software development kits” (known as SDKs):

Web beacons have a lot of different names. They might also be known as web bugs, tracking bugs, tags, web tags, page tags, tracking pixels, pixel tags, 1x1 GIFs, or clear GIFs.

In short, these beacons are a tiny graphic image of just one pixel that can be delivered to your device as part of a web page request, in an app, an advertisement, or an HTML email message.

They can be used to retrieve info from your device, such as your device type, operating system, IP address, and the time of your visit. They are also used to serve and read cookies in your browser or to trigger the placement of a cookie.

Scripts are small computer programs embedded within our web pages that give those pages a wide variety of extra functionality. Scripts make it possible for the website to function properly. For example, scripts power certain security features and enable basic interactive features on our website.

Scripts can also be used for analytical or advertising purposes. For example, a script can collect info about how you use our website, such as which pages you visit or what you search for.

Tracking URLs are links with a unique identifier in them. These are used to track which website brought you to the DropIn website or app you’re using. An example would be if you clicked from a social media page, search engine, or one of our affiliate partners’ websites.

Software Development Kits (SDKs) are part of our apps’ source code. Unlike browser cookies, SDK data is stored in the app storage.

They’re used to analyze how the apps are being used or to send personalized push notifications. To do this, they record unique identifiers associated with your device, like your device ID, IP address, in-app activity, and network location.

All these tracking technologies are referred to as “cookies” here in this Cookie Statement.

How are cookies used?

Cookies are used to collect info, including:

IP address

Device ID

Viewed pages

Browser type

Browsing info

Operating system

Internet service provider

Timestamp

Whether you have responded to an advertisement

A referral URL

Features used or activities engaged in on the website/apps

They allow you to be recognized as the same user across the pages of a website, devices, between websites, or when you use our apps. When it comes to purpose, they’re divided into three categories: Functional cookies, analytical cookies, and marketing cookies.

Functional cookies

These are cookies required for our websites and apps to function and must be enabled for you to use our services.

Functional cookies are used to create technologically advanced, user-friendly websites and apps that adapt automatically to your needs and preferences, so you can browse and book easily. This also includes enabling essential security and accessibility features.

More specifically, these cookies:

Enable our website and apps to work properly, so you can create an account, sign in, and manage your bookings.

Remember your selected currency and language settings, past searches, and other preferences to help you use our website and apps efficiently and effectively.

Remember your registration info so you don’t have to retype your log-in credentials each time you visit our website or app. (Don’t worry, passwords are always encrypted.)

Analytical cookies

These cookies measure and track how our website and apps are used. We use this info to improve our website, apps, and services.

More specifically, these cookies:

Help us understand how visitors and customers like you use DropIn and our apps.

Help improve our website, apps, and communications to make sure we're interesting and relevant.

Allow us to find out what does and doesn't work on our website and apps.

Help us understand the effectiveness of advertisements and communications.

Teach us how users interact with our website or apps after they’re shown an online ad, including ads on third-party websites.

Enable our business partners to learn whether or not their customers make use of any accommodation offers integrated into their websites.

The data we gather through these cookies can include which web pages you’ve viewed, which referral/exit pages you’ve entered and left from, which platform type you’ve used, which emails you’ve opened and acted upon, and date and timestamp info. It also means we can use details about how you’ve interacted with the site or app, such as the number of clicks you make on a given screen, your mouse and scrolling activity, the search words you use, and the text you enter into various fields.

Marketing cookies

These cookies are used by DropIn and our trusted partners to gather info about you over time, across multiple websites, applications, or other platforms.

Marketing cookies help us to decide which products, services, and interest-based ads to show you, both on and off our website and apps.

More specifically, these cookies:

Categorize you into a certain interest profile, for example, based on the websites you visit and your click behavior. We use these profiles to display personalized content (e.g. travel ideas or specific accommodations) on DropIn and other websites.

Display personalized and interest-based ads both on the DropIn website, our apps, and other websites. This is called “retargeting” and is based on your browsing activities, such as the destinations you’ve searched for, the accommodations you’ve viewed, and the prices you’ve been shown. It can also be based on your shopping habits or other online activities.

Retargeting ads can be shown to you both before and after you leave DropIn since their aim is to encourage you to browse or return to our website. You might see these ads on websites, apps, or in emails.

Integrate social media into our website and apps. This allows you to like or share content or products on social media such as Facebook, Instagram, YouTube, Twitter, Pinterest, Snapchat, and LinkedIn.

These “like” and “share” buttons work using pieces of code from the individual social media providers, allowing third-party cookies to be placed on your device.

These cookies can be purely functional, but can also be used to keep track of which websites you visit from their network, to build a profile of your online browsing behavior, and to show you personalized ads. This profile will be partly built using comparable info the providers receive from your visits to other websites in their network.

To read more about what social media providers do with your personal data, take a look at their cookie and/or privacy statements: Facebook (includes Instagram, Messenger, and Audience Network), Snapchat, Pinterest, and Twitter. Be aware that these statements may be updated from time to time.

We work with trusted third parties to collect data. We may occasionally share info with these third parties, such as your email address or phone number. These third parties might link your data to other info they collect to create custom audiences or deliver targeted ads. For info about how these third parties process your data, take a look at the following links: How Google uses information, Facebook's data policy.

Non-cookie techniques – email pixels

We may also use techniques like pixels, which we don’t mark as cookies because they don’t store any info on your device.

We sometimes place pixels in emails like newsletters. A “pixel” is an electronic file the size of a single pixel that’s placed in the email and loaded when you open it. By using email pixels, we can see if the message was delivered, if and when you read it, and what you click.

We also receive this info about the push notifications we send you. These statistics provide us with feedback about your reading behavior, which we use to optimize our messages, and make our communications more relevant to you.

What are your choices?

To learn more about cookies and how to manage or delete them, visit allaboutcookies.org or the help section of your browser.

Under the settings for browsers like Internet Explorer, Safari, Firefox, or Chrome, you can choose which cookies to accept and reject. Where you find these settings depends on the browser you use:

Cookie settings in Chrome

Cookie settings in Firefox

Cookie settings in Internet Explorer

Cookie settings in Safari

If you choose to block certain functional cookies, you may not be able to use some features of our services.

In addition to specific settings that we may offer on the DropIn and apps, you can also opt out of certain cookies:

Analytics

To prevent Google Analytics from collecting analytical data on certain browser types visit the following link: Google Analytics Opt-out Browser Add-on (only available on desktop).

Advertising

We always aim to work with advertising and marketing companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB).

Members of the NAI and IAB adhere to industry standards and codes of conduct, and allow you to opt out of behavioral advertising.

Visit www.networkadvertising.org to identify NAI members that may have placed advertising cookies on your computer. To opt out of any NAI member's behavioral advertising program, just check the box that corresponds to that company.

You may also want to visit www.youronlinechoices.com or www.youradchoices.com to learn how to opt out of customized ads.

Your mobile device may allow you to limit the sharing of info for retargeting purposes through its settings. If you choose to do so, remember that opting out of an online advertising network doesn't mean you’ll no longer see or be subject to online advertising or marketing analysis. It just means the network you opted out of won't deliver ads customized to your web preferences and browsing patterns anymore.

Some websites have “Do Not Track” features that allow you to tell a website not to track you. We’re currently unable to support “Do Not Track” browser settings.

How to contact us

If you have any questions about this cookie statement, write us at [email protected]

Our cookie statement may also be updated from time to time. If these updates are substantial, particularly relevant to you, or impact your data protection rights, we’ll get in touch with you about them. However, we recommend visiting this page regularly to stay up to date with any other (less substantial or relevant) updates.

Copyright © 2020-2026 DropIn™. All rights reserved.

DropIn is part of DROPIN INC